Support/Order Creation

How to Refund a Shipping Label

3 min read · Updated June 2026

Bought a label you don’t need? You can request a refund from USPS in a couple of clicks — here’s how, plus how to buy a replacement.

TL;DR
  • Request the refund from your Purchased labels — before you create a scan form.
  • USPS reviews it; you’ll get an email when it’s accepted and the refund happens automatically.
  • Need a replacement? Start a new order, autofill the address with the customer’s IG handle, and add the package info.
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Refund before you make a scan form Always request the refund before you add a label to a scan form. Once a label is on a scan form it’s handed off to USPS as shipped, which makes it much harder to refund. An unused, not-yet-scanned label refunds cleanly.

How to request a refund

  1. Open your Purchased labels

    Go to your Purchased page to see the labels you’ve bought.

  2. Find the label you haven’t used

    Pick a label that hasn’t been scanned in yet — that’s the kind you can refund.

  3. Request the refund

    Choose the refund option on that label. Its status changes to Refund requested.

A purchased Thryft Ship shipping label that has not been scanned in yet
A purchased label that hasn’t been scanned in yet — this is the kind you can refund.
A Thryft Ship shipping label showing refund requested status
After you request it, the label shows “Refund requested.”
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What happens next USPS reviews the request (this can take a couple of weeks). You’ll get an email when it’s accepted, and the amount is refunded automatically — nothing else for you to do.

Buying a replacement label

If you still need to ship the order, just create a new label:

  1. Click + New Order

    Start a fresh order from your Orders page.

  2. Type the customer’s Instagram handle

    If they’ve ordered from you before, their address auto-fills — no retyping.

  3. Add the package info and buy

    Enter the weight and dimensions like normal, then purchase the new label.

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Heads up There isn’t a quick “duplicate order” option right now, so create the replacement as a new order.

Common questions

How long does the refund take?

USPS reviews each request — it can take a couple of weeks. You’ll get an email when it’s accepted, and the refund is applied automatically.

Can I refund a label after I made a scan form?

It’s much harder once a label is on a scan form. Always request the refund before creating your scan form, while the label is still unused.

Where do I find my labels?

On your Purchased page.

Go to your purchased labels

Still stuck on a refund? Reach out and we’ll help.