When a Winner Doesn’t Pay
If a winner doesn’t check out in time, nothing is stuck. You can resend their link, offer the item to the next bidder, or sell it to someone else — all from your dashboard.
- Winners have until your payment deadline (up to 24 hours) to pay.
- Unpaid items show up under Needs Attention on your dashboard once they expire.
- From the item’s actions you can resend the link, offer the next bidder, or sell to someone else.
What happens when the deadline passes
Each winner has until your payment deadline to complete checkout. If they don’t, their checkout expires and the item appears under Needs Attention on your dashboard, so it’s easy to spot.
Your options
Resend the checkout link
This gives the winner another chance to pay. When you resend, you’ll see two choices:
- Send automatically — the assistant DMs the customer their checkout link again. This is the one we recommend.
- Send manually — you get a generic Thryft Ship checkout link to share yourself, and the customer types in their Instagram handle at checkout.
More actions (the three dots)
Click the three dots (···) on the item to:
- Offer to the next bidder — pass the item to the runner-up at their bid; they get their own checkout link.
- Sell to someone else — assign the item to a specific customer.
- Mark as unsold — close it out if no one ends up taking it.
Common questions
How long does a winner have to pay?
Up to your payment deadline — a maximum of 24 hours after they win. You set it in your settings.
Where do unpaid items show up?
Under Needs Attention on your Sales Assistant Dashboard once the checkout expires.
Can I give them one more chance?
Yes — use Resend checkout link from the item’s actions to reopen their payment window.
Still seeing a stuck order? Reach out and we’ll help you sort it.
