Support/Sales Assistant

Comment Didn’t Get Picked Up? How to Manually Mark a Bid

2 min read · Updated June 2026

The Sales Assistant reads bids from the numbers in your comments, but every so often one slips by. When that happens, you can record the bid yourself in just a few seconds.

TL;DR
  • Open the item and use View All Comments to find the one that didn’t register.
  • Mark the bid as accepted to record it manually at that amount.
  • From there it behaves like any other bid — it can win and get a checkout link.

How to manually mark a bid

  1. Open the item on your dashboard

    Find the item in your Sales Assistant Dashboard and open its actions.

  2. View All Comments

    Choose View All Comments to see the full thread and locate the comment that should have counted as a bid.

  3. Mark the bid as accepted

    Accept that comment as a bid at the amount the customer wrote. It’s now recorded as a real bid on the item.

Manually marking a comment as an accepted bid in the Sales Assistant
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Why a comment might be missed The assistant looks for a clear number. Comments with typos, words instead of digits, or edits after posting can occasionally be skipped. Marking the bid by hand fixes it. For how bid reading works, see How Comments Work.

Common questions

Will the customer still get a checkout link?

Yes — once you accept the bid, the item treats it like any other. If it wins, the customer gets a checkout link as usual.

Can I mark a bid at a different amount?

Record it at the amount the customer actually commented, so your records and their checkout match.

Why wasn’t it picked up automatically?

Usually the comment wasn’t a clean number — a typo, a word, or an edit after posting. See How Comments Work.

Run into a comment you can’t mark? Reach out and we’ll help.