What Happens After You Send the Link to Your Customer

2 min read · Updated June 2026

Once you’ve sent your customer link, Thryft Ship handles a lot of the next steps for you. Here’s exactly what happens — and the one part that’s yours.

TL;DR

Your customer clicks the link and submits their shipping info.
They get an automatic confirmation email.
The order updates or appears in your Orders, ready for you to buy a label and ship.

What happens next

Your customer submits their info
They tap your link and fill out the shipping form. If they’re a returning or Universal Customer, their address pre-fills, so it’s quick.
They get a confirmation email
Thryft Ship automatically emails them to confirm their details were received — no extra step from you.
The order shows up in your Orders
If you created the order yourself, your customer’s details simply update it. If you let your customer start it from the link, a new order appears when they submit. Either way it’s on your Orders page with their address filled in.
You buy the label and ship
Add the package info, get your rate, buy the label, and ship it out. That’s the part that’s yours.

✓

We handle the busywork Collecting the address, confirming it, and creating the order all happen automatically — so you can focus on packing and shipping.

✓

Want to skip sending links entirely? With the Sales Assistant, you don’t send a link at all — when a customer wins, it sends their checkout automatically. It runs your drops, reads bids in the comments, and turns winners into paid orders for you.

Common questions

Do I have to confirm the order myself?

No — the order is created automatically once your customer submits the form. You just buy the label and ship.

Does my customer get a confirmation?

Yes — they get an automatic email confirming their shipping details were received.

Where do I see the order?

On your Orders page, with their address already filled in.

View your orders

Questions about a specific order? Reach out anytime.