A Customer Still Owes You After You Shipped? How to Collect
Bought a label and then realized the customer never actually paid for the item? First make sure you weren’t paid another way — and if they really do still owe you, here’s the quick way to collect it.
- Check your other payment apps first (Venmo, PayPal, Cash App) — you may have already been paid.
- If they still owe you, the original order can’t be reopened for payment.
- Create a new order for their username with the amount owed, and have them pay that.
First: make sure you weren’t already paid
Before anything else, check your outside payment sources — Venmo, PayPal, Cash App, or wherever customers sometimes send money. It’s easy to lose track when payments come in through different places. If you find their payment there, you’re all set and there’s nothing else to do.
Also check your DMs and your Payments page. If the customer checked out through your Thryft Ship link, the order is marked Paid automatically — you never have to mark it yourself. So if it already shows Paid, you’re covered; sometimes it’s just a payment you forgot you’d received. It’s only when someone pays a different way (like Venmo) that the order won’t update on its own.
If they still owe you
Once you’ve confirmed they haven’t paid, you can’t collect it through the original order — that order can’t be reopened for payment. Instead, you’ll create a new order for the amount they owe and have them check out.
How to collect what’s owed
- Create a new order
On your Orders page, make a new order for the customer using their Instagram @username.
- Enter the amount owed
Set the price to exactly what they still owe.
- Have them pay it
Send them the checkout link and have them pay the new order. Once it’s paid, you’re settled up.
Common questions
Do I have to mark an order as paid myself?
Only if they paid you outside Thryft Ship. If they checked out through your Thryft Ship link, the order is marked Paid automatically — check your Payments page to confirm.
Can’t I just have them pay the original order?
No — once you’re at this point, the original order can’t be reopened for payment. Create a new order for the amount owed and have them pay that instead.
What amount should I put on the new order?
The exact amount they still owe you.
What if I already got paid on Venmo or PayPal?
Then you’re all set — no new order needed. Always check your outside payment apps first before assuming a customer still owes you.
