My shipping labels have been stuck "generating" for a while now, what do I do?
Labels being stuck in generating typically means some kind of error has occurred during the checkout process. Either your payment was not cleared, or the labels never it made it back to us. Its always a unique situation.
First things first, check to see if the payment method was accepted. Did you receive a successful purchase email? Was your card charged?
Second, where are the labels? Are they still in the “ready to purchase” section, or have they moved to the “purchased” tab?
Find these two things out and then fill out this form ASAP so we can help you get your labels quick as can be! Also feel free to message us on Instagram.
