If an item fails to post on the Thryft Ship Sales Assistant due to an Instagram media error, retry posting after the drop finishes, or post it yourself and Link Post it back so comments and checkout work.
Support
Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.
If the Thryft Ship price does not match your caption: fix the price in Inventory, mark the correct bids accepted in the comment view, and edit the caption on Instagram if needed.
Can Thryft Ship do soft closes? Not really, and we don\u2019t recommend it. If you do, mark soft-close items Expired right after closing your drop, then handle each one manually.
Your Thryft Ship Current Orders page is split into Pending (owed or open-bag orders, waiting on the customer) and Ready (paid, regular, or closed-bag orders, ready to ship).
Bidding and Buy It Now are drop-level on Thryft Ship. To keep one item open bidding among Buy It Now items, use a separate drop or set a very high Buy It Now price and note it in the caption.
A complete overview of the Thryft Ship Sales Assistant: setup, creating a drop, how comments and checkout work, managing orders, and links to every guide.
Sort your photos before a Thryft Ship drop: keep each item together in shooting order, sort your folder on Mac or Windows, and upload JPEGs or PNGs, not HEICs.
How to end a Thryft Ship drop: it ends automatically when the auction time runs out, or use End Drop Early. Plus what the Paused status means.
If a comment did not register as a bid on Thryft Ship, open the item, use View All Comments, and mark the bid accepted to record it manually.
If a Thryft Ship checkout message did not send, mark the item expired and Resend Checkout, wait for it to expire and resend, or sell to someone else.
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