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Support

Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.



Accepting Payments  ·  Support
See a Full Breakdown of Any Order

The seller-only order details drawer on your Purchased page: payments, fees & net, items, shipping, and customer.

by Thryft Ship

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Sales Assistant  ·  Support
Track Your Profit with Item Cost

How the new Item Cost field and automatic Profit line work in your inventory.

by Thryft Ship

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Sales Assistant  ·  Support
How Smart Extend (Anti-Sniping) Works

What Smart Extend (anti-sniping) is, how to switch it on, and how it keeps checkout simple for your buyers.

by Thryft Ship

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Accepting Payments  ·  Support
Paying with Your Thryft Ship Balance

With payments enabled on Thryft Ship, you can pay for labels straight from your balance, fee-free. Here are all your payment options and how they work.

by Thryft Ship

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Accepting Payments  ·  Support
Can’t Find Your Bank? Enter Your Details Manually

Don’t see your bank when setting up Thryft Ship payouts? You can enter your bank details manually and get paid to any US account. Here’s how.

by Thryft Ship

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Sales Assistant  ·  Support
How to Pass an Item On to the Next Bidder

A winner doesn’t want their item and someone else does? Here’s how to reassign it with Sell to Someone Else and send the new buyer a checkout link.

by Thryft Ship

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Sales Assistant  ·  Support
How (and How Often) You Get Paid from Your Drops

How and how often you get paid from Sales Assistant drops: where the money lands, when it’s available, and how to cash out standard or instant.

by Thryft Ship

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Sales Assistant  ·  Support
How to Add an Item to an Existing Order

Add an item to a customer’s existing Thryft Ship order from your Orders page or the Sales Assistant dashboard, and it appears in the checkout link they already have.

by Thryft Ship

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Sales Assistant  ·  Support
How to Schedule a Drop

Line up a drop in advance and have it post automatically at the date and time you choose. Here’s how to schedule a drop, reschedule it, or post it early.

by Thryft Ship

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Accepting Payments  ·  Support
A Customer Still Owes You After You Shipped? How to Collect

Bought a label but the customer still owes you? Check your other payment apps first (Venmo, PayPal); if they still owe, create a new order for the amount owed and have them pay that.

by Thryft Ship

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