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Troubleshooting
Encountering issues? Our Troubleshooting section is here to help. Find solutions to common problems quickly and efficiently with our step-by-step guides. Whether you’re facing technical difficulties, payment issues, or shipment errors, we’ve got you covered. This section is designed to get you back on track in no time.
Refunds & Stripe Balance — Thryft Ship Payments Thryft Ship Payments Refunds Require an Available Stripe Balance If you try to issue a refund and see an “insufficient funds” message, it usually means your Stripe available balance doesn’t currently cover […]
Fix shipping label size issues easily with Thryft Ship! Follow our step-by-step guide to update label settings and reformat shipping labels.
The Get Shipping Rates button (formerly Quick-Add) auto-selects the cheapest available rate for your completed Thryft Ship labels and moves them to Ready to Purchase.
How to refund a USPS shipping label on Thryft Ship — request it from your Purchased page before making a scan form, get an automatic refund, and buy a replacement.
The “Error Generating Rates: please check that the destination address is correct” message usually means a small address typo or extra space. Here’s how to fix it fast.
What to do if a shipping label order won’t generate. Check out the thryft ship stuck label task list below and shoot us a message
