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Support  ·  Thryft Ship Sales Assistant  ·  Troubleshooting

How Checkout Works

Thryft Ship
March 5, 2026
πŸ’³ Sales Assistant

How Checkout Works

Once a customer wins an item, Thryft Ship automatically sends them a secure checkout link through Instagram DM. The entire process is automated so you don't need to track invoices, totals, or shipping manually.

The goal is to make checkout feel fast, seamless, and official for both you and your customers.
On this page
  • When a customer wins an item
  • What the checkout link includes
  • How auction checkout works
  • Repeat & Global Customers
  • Automatic shipping calculations
  • Open bags
  • Checkout reminders
  • Local pickup

When a customer wins an item

If a customer BINs or claims an item, they immediately receive a response on the comment saying:

Example response
  • β€œIt's all yours!”
  • β€œWe just sent you a DM for checkout.”

The Sales Assistant then automatically sends the customer a DM with their checkout link.

Checkout DM Example

Example DM sent to the customer with their checkout link.

What the checkout link includes

The checkout link contains everything the customer needs to complete their order.

Included automatically

  • The items they won
  • The subtotal
  • Shipping costs
  • Their saved address (for repeat customers)

When the customer clicks Checkout Now, they are taken to a secure checkout page with their full order.

Checkout Page Example

Example checkout page customers receive.

How auction checkout works

If your drop uses bidding, checkout links are sent after the auction ends.

  • Bidding runs for your selected duration (12 or 24 hours)
  • When the auction ends, the highest bidder wins
  • The assistant replies to the winning comment
  • The customer receives their checkout link via DM

This ensures that the customer receives a single checkout with everything they won during the auction.

Repeat & Global Customers

If a customer has checked out with Thryft Ship before, their address can be securely saved (with their consent).

  • Their shipping address is pre-filled
  • Checkout takes only a few seconds
  • Future updates will support one-click checkout

Automatic shipping calculations

Shipping is automatically applied during checkout based on the shipping rules you set in your settings.

Supported shipping rules

  • Flat rate shipping
  • Tiered shipping
  • Free shipping thresholds

Once configured, Thryft Ship automatically calculates the correct shipping amount for every order.

Open bags

If open bags are enabled, customers will see two options when checking out:

  • Checkout Now
  • Start Open Bag

Open bags allow customers to combine multiple purchases into one shipment.

After checkout, customers recieve a confirmation of purchase message and a button to close bag . Customers can close their bag at any time using this button in their checkout. Any additional purchases they make will show a checkout with the options to "add to open bag" or "Checkout and close bag"

Read more about how open bags work here β†’

This eliminates the need to chase customers for invoices or bag closures.

Checkout reminders

Customers have 24 hours to complete checkout before the link expires.

  • A reminder is sent before checkout expires
  • A payment reminder is sent 2 hours before the deadline

If a customer does not pay, you can reopen the checkout link or sell the item to another buyer directly from the Sales Hub dashboard.

Local pickup

If local pickup is enabled, customers can select it during checkout.

  • No shipping cost is charged
  • The order still appears in your Thryft Ship dashboard

Next up:
How open bags work β†’

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