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Troubleshooting help

Encountering issues? Our Troubleshooting section is here to help. Find solutions to common problems quickly and efficiently with our step-by-step guides. Whether you’re facing technical difficulties, payment issues, or shipment errors, we’ve got you covered. This section is designed to get you back on track in no time. If you can’t find the answer you’re looking for, our support team is always ready to assist you.

Thryft Ship Buffering Fix

Is your Thryft Ship page buffering or glitching Learn how to quickly fix loading issues by clearing...

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Why can’t I refund my customer?

Refunds & Stripe Balance — Thryft Ship Payments Thryft Ship Payments Refunds Require an...

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How to Reformat Labels

Fix shipping label size issues easily with Thryft Ship! Follow our step-by-step guide to update...

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How to Use the Get Shipping Rates Button

The Get Shipping Rates button (formerly Quick-Add) auto-selects the cheapest available rate for...

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How do I refund my shipping label?

How to refund a USPS shipping label on Thryft Ship — request it from your Purchased page before...

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Error generating rates, please check that the destination address is correct

The "Error Generating Rates: please check that the destination address is correct" message usually...

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Labels won’t generate

What to do if a shipping label order won't generate Check out the thryft ship stuck label task list...

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Can't find what you're looking for in the Thryft Ship troubleshooting section?

Try using the search bar or shoot us a message here or on Instagram. We are always happy to help! In fact, our service hours are Monday-Sunday 10-6 pm EST. We typically get back to you on questions within the hour! We understand that every user’s needs are unique, and sometimes you may require personalized assistance. Don’t hesitate to reach out to us with your questions and concerns.