Need help? Look for answers below or send us a message! 💬

Troubleshooting help

Home » Troubleshooting

Encountering issues? Our Troubleshooting section is here to help. Find solutions to common problems quickly and efficiently with our step-by-step guides. Whether you’re facing technical difficulties, payment issues, or shipment errors, we’ve got you covered. This section is designed to get you back on track in no time. If you can’t find the answer you’re looking for, our support team is always ready to assist you.

Why can’t I refund my customer?

How to Reformat Labels

The Quick-add Button

How do I refund my shipping label?

Error generating rates, please check that the destination address is correct

Labels won’t generate

Can't find what you're looking for in the Thryft Ship troubleshooting section?

Try using the search bar or shoot us a message here or on Instagram. We are always happy to help! In fact, our service hours are Monday-Sunday 10-6 pm EST. We typically get back to you on questions within the hour! We understand that every user’s needs are unique, and sometimes you may require personalized assistance. Don’t hesitate to reach out to us with your questions and concerns.