đŸ€– Sales Assistant

Sales Assistant Support

Learn how to set up the Sales Assistant, run drops, manage bids + claims, and send automatic checkout links — all inside Instagram.

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Setup First Drop How Comments Work Checkout Dashboard Troubleshooting

Guides

Step-by-step articles to get you live fast. Start with Setup if you’re new.

Tip: Use the search bar on Support to find answers even faster.
When a Winner Doesn’t Pay (Expired Items)

An item shows an “Expired” status when the winner didn’t check out before your payment...

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What If a Customer Buys It Now and Also Has Bids?

If a Thryft Ship customer hits Buy It Now and also has open bids, use Delayed BIN or a...

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Bids vs. Buy It Now

Bids vs Buy It Now on Thryft Ship: how auction bidding works, how Buy It Now wins instantly, how to...

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What to Do If Your Drop Has More Than 50 Items

Running a drop with more than 50 items Learn how Instagram’s API limit works, and how Thryft Ship...

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How Captioning Works in the Sales Assistant

See how the Sales Assistant writes captions in your voice — and how your Bid and BIN prices stay...

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Using the Sales Assistant Dashboard

Learn how to use the Sales Assistant Dashboard on Thryft Ship to track drop items, statuses, bids,...

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Payments & Billing Stripe onboarding, fees, payout info USPS Rates & Shipping Rates, boxes, and shipping basics Troubleshooting General issues and quick fixes