πŸ€– Sales Assistant

Sales Assistant Support

Learn how to set up the Sales Assistant, run drops, manage bids + claims, and send automatic checkout links β€” all inside Instagram.

Guides

Step-by-step articles to get you live fast. Start with Setup if you’re new.

Tip: Use the search bar on Support to find answers even faster.
What If One Item Should Be Open Bidding but the Rest Have Buy It Now?

Bidding and Buy It Now are drop-level on Thryft Ship To keep one item open bidding among Buy It Now...

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The Sales Assistant: Complete Overview

A complete overview of the Thryft Ship Sales Assistant: setup, creating a drop, how comments and...

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Sort Your Photos Before a Drop

Get your photos drop-ready: keep each item together in shooting order, use JPEG/PNG (not HEIC), and...

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How to End a Drop (and What “Paused” Means)

How to end a Thryft Ship drop: it ends automatically when the auction time runs out, or use End...

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Comment Didn’t Get Picked Up? How to Manually Mark a Bid

If a comment did not register as a bid on Thryft Ship, open the item, use View All Comments, and...

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What to Do If a Message Didn’t Send to a Customer

If a Thryft Ship checkout message did not send, mark the item expired and Resend Checkout, wait for...

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Running a drop now?
See how comments work β†’
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Payments question?
Go to billing support β†’

Still stuck?

Message us on Instagram with your Instagram handle and the drop you’re working on β€” we’ll help you get it sorted quickly.