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Support

Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.



Sales Tax  ·  Support
Sales Tax Is Coming to Thryft Ship: What It Means for You

Sales tax is coming to Thryft Ship. Here’s the plain-English version of what’s changing, why you’re responsible as the seller, and what to do — it’s optional and off by default until you turn it on.

by Thryft Ship

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Getting Started  ·  Sales Assistant  ·  Support
Sales Assistant Overview

Sales Assistant Overview – Automate Your Drops Sales Assistant Overview Automation that handles the repetitive work so you can focus on what matters—growing your business or enjoying your life. Who Is Sales Assistant For? For Serious Sellers You Want to […]

by Thryft Ship

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Sales Assistant  ·  Support
“Rate Limit Reached” — Some of My Items Didn’t Post

Support/General “Rate Limit Reached” — Some of My Items Didn’t Post 3 min read · Updated July 2026 Saw a “rate limit reached” message and not all your items posted? Nothing is broken. Instagram caps how many posts can go […]

by Thryft Ship

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Shipping and USPS  ·  Support
How Exact Shipping Works

Support/General How Exact Shipping Works 4 min read · Updated July 2026 Want to charge your buyers the real shipping cost instead of a flat rate? The easiest way is right inside Thryft Ship Payments — there’s a setting built […]

by Thryft Ship

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Accepting Payments  ·  Support
Your Bank Payment Was Declined (“Payment Failed”)

What a generic bank decline means, why we can’t override it, and how to get it cleared.

by Thryft Ship

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Accepting Payments  ·  Support
Pay by Bank Isn’t Showing as an Option

Why Pay by Bank may not appear when you add a payment method, and how to fix it.

by Thryft Ship

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Accepting Payments  ·  Support
See a Full Breakdown of Any Order

The seller-only order details drawer on your Purchased page: payments, fees & net, items, shipping, and customer.

by Thryft Ship

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Sales Assistant  ·  Support
Track Your Profit with Item Cost

How the new Item Cost field and automatic Profit line work in your inventory.

by Thryft Ship

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Sales Assistant  ·  Support
How Smart Extend (Anti-Sniping) Works

What Smart Extend (anti-sniping) is, how to switch it on, and how it keeps checkout simple for your buyers.

by Thryft Ship

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Accepting Payments  ·  Support
Paying with Your Thryft Ship Balance

With payments enabled on Thryft Ship, you can pay for labels straight from your balance, fee-free. Here are all your payment options and how they work.

by Thryft Ship

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