Bought a label but the customer still owes you? Check your other payment apps first (Venmo, PayPal); if they still owe, create a new order for the amount owed and have them pay that.
Support
Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.
Paying by card carries a processing fee; instant bank transfer skips the card networks, so it’s completely free. Here’s why — with no catch.
Instant bank transfer sets up in about 30 seconds at checkout. It’s powered by Stripe with bank-grade encryption, and Thryft Ship never sees your bank login.
When your Sales Assistant drop ends: checkout links go out, orders are created (grouped per buyer), statuses move to Paid then Shipped, and unpaid winners go Expired. The full post-drop walkthrough.
A returned package can’t be fixed by editing the old label — USPS labels can’t be changed once created. Correct the address, buy a new label, and resend.
Your first Thryft Ship payout takes about 7–14 days; after that payouts are automatic. Need it now? Instant payouts arrive in ~30 minutes for 1.75% (min $0.50, max $9,999).
Send a customer their money back in a couple of clicks. Open Payments and click their payment (or get there from the order receipt), then click Begin refund.
Sold an item outside the Sales Assistant? Here’s how to mark it as sold in Thryft Ship so your drop and your books stay accurate.
Need to sell at a custom price or check a buyer out fast? Here’s how to create a manual sale in the Thryft Ship Sales Assistant.
If an item fails to post on the Thryft Ship Sales Assistant due to an Instagram media error, retry posting after the drop finishes, or post it yourself and Link Post it back so comments and checkout work.
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