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Support

Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.



Accepting Payments  ·  Support
Using Venmo for Business: What You Actually Need to Handle

Personal Venmo breaks Venmo’s own rules for business sales. Here are the five things every seller has to handle — sales tax, buyer protection, IRS records, chargebacks, and security — and where Venmo stops.

by Thryft Ship

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Accepting Payments  ·  Sales Tax  ·  Support
How Thryft Ship Helps You Watch Your Thresholds

See where your sales stand against each state’s sales tax threshold with Thryft Ship’s built-in monitoring — a live early-warning view so you know when to register.

by Thryft Ship

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Accepting Payments  ·  Sales Tax  ·  Support
How to Turn On Sales Tax Collection

How to turn on sales tax collection in Thryft Ship — register with your state first, then flip it on in your payment settings and let the checkout do the math.

by Thryft Ship

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Accepting Payments  ·  Sales Tax  ·  Support
When Do You Need to Collect Sales Tax?

When Do You Need to Collect Sales Tax? 5 min read · Updated August 2026 You don’t owe sales tax everywhere — only in states where you’ve built up enough of a connection, called “nexus.” This guide explains in plain […]

by Thryft Ship

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Sales Tax  ·  Support
Sales Tax Is Coming to Thryft Ship: What It Means for You

Sales tax is coming to Thryft Ship. Here’s the plain-English version of what’s changing on August 10, why you’re the seller of record now, and what to do — it’s optional and off by default until you turn it on.

by Thryft Ship

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Getting Started  ·  Sales Assistant  ·  Support
Sales Assistant Overview

Support · Sales Assistant Is the Sales Assistant right for you? The Sales Assistant runs the busywork of a drop for you: it watches your Instagram comments, catches every bid, sends winner DMs and checkout links, and gets you paid. […]

by Thryft Ship

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Sales Assistant  ·  Support
“Rate Limit Reached” — Some of My Items Didn’t Post

Support/General “Rate Limit Reached” — Some of My Items Didn’t Post 3 min read · Updated July 2026 Saw a “rate limit reached” message and not all your items posted? Nothing is broken. Instagram caps how many posts can go […]

by Thryft Ship

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Shipping and USPS  ·  Support
How Exact Shipping Works

Support/General How Exact Shipping Works 4 min read · Updated July 2026 Want to charge your buyers the real shipping cost instead of a flat rate? The easiest way is right inside Thryft Ship Payments — there’s a setting built […]

by Thryft Ship

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Accepting Payments  ·  Support
Your Bank Payment Was Declined (“Payment Failed”)

What a generic bank decline means, why we can’t override it, and how to get it cleared.

by Thryft Ship

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Accepting Payments  ·  Support
Pay by Bank Isn’t Showing as an Option

Why Pay by Bank may not appear when you add a payment method, and how to fix it.

by Thryft Ship

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