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Sales Assistant  ·  Support
Create Your First Drop

How to create your first drop with the Thryft Ship Sales Assistant — upload your photos, review captions and prices, and post to Instagram.

by Thryft Ship

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Sales Assistant  ·  Support
Sales Assistant Setup

Set up the Thryft Ship Sales Assistant in three steps: connect payments and Instagram, then choose your bidding, Buy It Now, and checkout defaults.

by Thryft Ship

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Order Creation  ·  Support
How the Shipping Line Item Works in Orders

How the shipping line item works in Thryft Ship orders — how shipping is added to a customer’s total and when it appears at checkout.

by Thryft Ship

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Accepting Payments  ·  Support
How the Automatic Shipping Calculation Setting Works on Thryft Ship Payments

How the automatic shipping calculation setting works on Thryft Ship Payments — add shipping to checkout automatically with flat, tiered, or free-shipping rules.

by Thryft Ship

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Accepting Payments  ·  FAQs  ·  Support
Why Thryft Ship Payments is Better for Buyers

Why Thryft Ship Payments are better for buyers: one checkout flow instead of DM back-and-forth, Stripe-powered security, and a faster, clearer way to pay.

by Marlee

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Accepting Payments  ·  Support
How to charge for shipping with Thryft Ship Payments

How to charge for shipping with Thryft Ship Payments — set a flat rate, tiered pricing, or automatic calculation so shipping is added at checkout.

by Thryft Ship

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Shipping and USPS  ·  Support
Shipping with Polymailers

Shipping with polymailers on Thryft Ship — when to use them, how to weigh and measure, and how dimensions affect your shipping rate.

by Thryft Ship

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FAQs  ·  Order Creation  ·  Support
How Universal Customers Work on Thryft Ship

Support/General How Universal Customers Work (and Who Can See Your Info) 3 min read · Updated June 2026 Universal Customers make checkout faster and more secure on every Thryft Ship shop — save your info once and it carries over, […]

by Thryft Ship

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Order Creation  ·  Support
Inventory Management

Thryft Ship’s new Inventory Management makes selling on Instagram seamless—no screenshots, no mix-ups, just clarity.

by Marlee

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Accepting Payments  ·  Support  ·  Troubleshooting
Why can’t I refund my customer?

Refunds & Stripe Balance — Thryft Ship Payments Thryft Ship Payments Refunds Require an Available Stripe Balance If you try to issue a refund and see an “insufficient funds” message, it usually means your Stripe available balance doesn’t currently cover […]

by Thryft Ship

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