Support/General Hey, we’re here. Average reply: under 2 hours DM us on Instagram Fastest — we check it constantly Email support support@thryftship.com Need a hand?
Support
Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.
Learn how to file a USPS claim for lost, damaged, or missing mail when shipping with Thryft Ship. Start with a Missing Mail request!
Your Thryft Ship Stats page is your shipping dashboard — see total packages, new vs. repeat customers, states shipped to, savings, and average fulfillment time.
How the Thryft Ship customer form adapts to each shopper — first-time, repeat, Universal, and open-bag customers each see only the fields they need.
The January 2025 USPS rate changes and how they affect your Thryft Ship shipping costs.
Fix shipping label size issues easily with Thryft Ship! Follow our step-by-step guide to update label settings and reformat shipping labels.
Shipping internationally on Thryft Ship? Here’s how to fill out the customs form field by field — signature, package contents, line items, and harmonization codes.
The Get Shipping Rates button (formerly Quick-Add) auto-selects the cheapest available rate for your completed Thryft Ship labels and moves them to Ready to Purchase.
Learn how to set up and use default package types on Thryft Ship. Save time by selecting preferred packaging and dimensions.
Yes — Thryft Ship ships to Canada, Australia, US territories, and US military bases. Here’s where you can ship and how to do it (with the customs form).
Page 5 of 8
