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Support

Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.



Order Creation  ·  Support
Inventory Management

Thryft Ship’s new Inventory Management makes selling on Instagram seamless—no screenshots, no mix-ups, just clarity.

by Marlee

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Accepting Payments  ·  Support  ·  Troubleshooting
Why can’t I refund my customer?

Refunds & Stripe Balance — Thryft Ship Payments Thryft Ship Payments Refunds Require an Available Stripe Balance If you try to issue a refund and see an “insufficient funds” message, it usually means your Stripe available balance doesn’t currently cover […]

by Thryft Ship

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Accepting Payments  ·  Support
How Customers Pay with Thryft Ship Payments

How customers pay with Thryft Ship Payments: an order is created with their Instagram handle and items (status Owed), you set shipping, and they just pay — and it is fully automatic with the Sales Assistant.

by Thryft Ship

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Accepting Payments  ·  Support
Fee On Me Feature

The Fee on Me feature on Thryft Ship lets you cover the payment-processing fee so your customer pays the exact amount with no add-on at checkout. Toggle it in your settings.

by Thryft Ship

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Accepting Payments  ·  Support
What the Pay Later Setting Does

Pay Later on Thryft Ship is the setting that activates your submit link — use it to close an open bag, add owed items, or let a customer submit the form without paying.

by Marlee

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Shipping and USPS  ·  Support
What You Can’t Ship with USPS: Prohibited Items Guide

Some items can’t be shipped with USPS—no exceptions. Learn what’s prohibited for domestic and international shipping in this USPS guide from Thryft Ship.

by Marlee

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Shipping and USPS  ·  Support
How to Ship Hazardous Materials with Thryft Ship

Learn how to safely ship perfume, nail polish, or lithium batteries with USPS Ground Advantage using Thryft Ship. Follow these hazmat rules and tips.

by Thryft Ship

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Accepting Payments  ·  Support
A Complete Guide to Thryft Ship Payments

The complete guide to Thryft Ship Payments — onboard, set Fee on Me and Pay Later, share your checkout link, and track payments and payouts.

by Marlee

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Getting Started  ·  Support
🛒 How to Buy Multiple Shipping Labels in One Go on Thryft Ship

Save time by checking out in bulk, downloading all labels in one PDF, and using a USPS SCAN Form for faster drop-offs all within Thryft Ship.

by Marlee

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Getting Started  ·  Support
How to Download Shipping Labels on Thryft Ship⬇️

Learn how to find, download, and print your shipping labels from the Purchased tab on Thryft Ship with this step-by-step guide.

by Marlee

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