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Support

Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.



Troubleshooting
How to Use the Get Shipping Rates Button

The Get Shipping Rates button (formerly Quick-Add) auto-selects the cheapest available rate for your completed Thryft Ship labels and moves them to Ready to Purchase.

by Thryft Ship

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Order Creation  ·  Support
Default and Custom Package Types

Learn how to set up and use default package types on Thryft Ship. Save time by selecting preferred packaging and dimensions.

by Thryft Ship

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Accepting Payments  ·  Support
Can I Ship to Other Countries as Well?

Yes — Thryft Ship ships to Canada, Australia, US territories, and US military bases. Here’s where you can ship and how to do it (with the customs form).

by Marlee

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Order Creation  ·  Support  ·  Troubleshooting
How do I refund my shipping label?

How to refund a USPS shipping label on Thryft Ship — request it from your Purchased page before making a scan form, get an automatic refund, and buy a replacement.

by Thryft Ship

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Support  ·  Troubleshooting
Error generating rates, please check that the destination address is correct

The “Error Generating Rates: please check that the destination address is correct” message usually means a small address typo or extra space. Here’s how to fix it fast.

by Thryft Ship

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Accepting Payments  ·  Support
What is Cubic Pricing

Cubic pricing is a USPS option that prices small packages by size instead of weight — often much cheaper for small, dense, heavy items.

by Thryft Ship

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Getting Started  ·  Support
Your First Order on Thryft Ship

How to create your first order on Thryft Ship — send your customer link, make the invoice yourself, or let the Sales Assistant do it — then add package details and get a rate.

by Thryft Ship

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Shipping and USPS  ·  Support
What is Media Mail

Discover everything you need to know about USPS Media Mail, a cost efficient shipping solution for certain materials.

by Thryft Ship

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Order Creation  ·  Support
What is the email field for?

Support/General What is the Email Field For? 2 min read · Updated June 2026 When you create a shipping order on Thryft Ship, you’ll see an email field for your customer. Here’s what it does, when it’s required, and why […]

by Thryft Ship

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Shipping and USPS  ·  Support
Thryft Ship Rates

Discover Thryft Ship’s affordable and competitive USPS shipping rates tailored for small businesses. Save money and time on every shipment.

by Thryft Ship

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