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Support

Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.



Accepting Payments  ·  Support
How to charge for shipping with Thryft Ship Payments

How to charge for shipping with Thryft Ship Payments — set a flat rate, tiered pricing, or automatic calculation so shipping is added at checkout.

by Thryft Ship

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Shipping and USPS  ·  Support
Shipping with Polymailers

Shipping with polymailers on Thryft Ship — when to use them, how to weigh and measure, and how dimensions affect your shipping rate.

by Thryft Ship

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FAQs  ·  Order Creation  ·  Support
How Universal Customers Work on Thryft Ship

Support/General How Universal Customers Work (and Who Can See Your Info) 3 min read · Updated June 2026 Universal Customers make checkout faster and more secure on every Thryft Ship shop — save your info once and it carries over, […]

by Thryft Ship

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Order Creation  ·  Support
Inventory Management

Thryft Ship’s new Inventory Management makes selling on Instagram seamless—no screenshots, no mix-ups, just clarity.

by Marlee

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Accepting Payments  ·  Support  ·  Troubleshooting
Why can’t I refund my customer?

Refunds & Stripe Balance — Thryft Ship Payments Thryft Ship Payments Refunds Require an Available Stripe Balance If you try to issue a refund and see an “insufficient funds” message, it usually means your Stripe available balance doesn’t currently cover […]

by Thryft Ship

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Accepting Payments  ·  Support
How Customers Pay with Thryft Ship Payments

How customers pay with Thryft Ship Payments: an order is created with their Instagram handle and items (status Owed), you set shipping, and they just pay — and it is fully automatic with the Sales Assistant.

by Thryft Ship

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Accepting Payments  ·  Support
Fee On Me Feature

The Fee on Me feature on Thryft Ship lets you cover the payment-processing fee so your customer pays the exact amount with no add-on at checkout. Toggle it in your settings.

by Thryft Ship

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Accepting Payments  ·  Support
What the Pay Later Setting Does

Pay Later on Thryft Ship is the setting that activates your submit link — use it to close an open bag, add owed items, or let a customer submit the form without paying.

by Marlee

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Shipping and USPS  ·  Support
What You Can’t Ship with USPS: Prohibited Items Guide

Some items can’t be shipped with USPS—no exceptions. Learn what’s prohibited for domestic and international shipping in this USPS guide from Thryft Ship.

by Marlee

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Shipping and USPS  ·  Support
How to Ship Hazardous Materials with Thryft Ship

Learn how to safely ship perfume, nail polish, or lithium batteries with USPS Ground Advantage using Thryft Ship. Follow these hazmat rules and tips.

by Thryft Ship

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