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Support

Access our support and resources for Thryft Ship. Our easy-to-read guides will help you get started with shipping, troubleshoot issues, and more.



Order Creation  ·  Support  ·  Troubleshooting
How do I refund my shipping label?

How to refund a USPS shipping label on Thryft Ship — request it from your Purchased page before making a scan form, get an automatic refund, and buy a replacement.

by Thryft Ship

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Support  ·  Troubleshooting
Error generating rates, please check that the destination address is correct

The “Error Generating Rates: please check that the destination address is correct” message usually means a small address typo or extra space. Here’s how to fix it fast.

by Thryft Ship

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Accepting Payments  ·  Support
What is Cubic Pricing

Cubic pricing is a USPS option that prices small packages by size instead of weight — often much cheaper for small, dense, heavy items.

by Thryft Ship

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Getting Started  ·  Support
Your First Order on Thryft Ship

How to create your first order on Thryft Ship — send your customer link, make the invoice yourself, or let the Sales Assistant do it — then add package details and get a rate.

by Thryft Ship

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Shipping and USPS  ·  Support
What is Media Mail

Discover everything you need to know about USPS Media Mail, a cost efficient shipping solution for certain materials.

by Thryft Ship

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Order Creation  ·  Support
What is the email field for?

Support/General What is the Email Field For? 2 min read · Updated June 2026 When you create a shipping order on Thryft Ship, you’ll see an email field for your customer. Here’s what it does, when it’s required, and why […]

by Thryft Ship

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Shipping and USPS  ·  Support
Thryft Ship Rates

Discover Thryft Ship’s affordable and competitive USPS shipping rates tailored for small businesses. Save money and time on every shipment.

by Thryft Ship

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Shipping and USPS  ·  Support
How Do I Weigh My Package?

Learn how to accurately weigh your package for shipping with our step-by-step guide. Ensure precise measurements to avoid unexpected costs.

by Thryft Ship

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FAQs  ·  Support
Is my Data Safe with Thryft Ship?

Support/General Is My Data Safe with Thryft Ship? 2 min read · Updated June 2026 Short answer: yes. Your data — and your customers’ data — is encrypted, tightly access-controlled, and never sold or shared. Here’s exactly how we protect […]

by Thryft Ship

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Shipping and USPS  ·  Support
What are USPS Scan Forms?

A USPS Scan Form is a single barcode that consolidates all your shipments into one scannable form. Instead of scanning each package individually, a postal worker can scan this single barcode, which automatically uploads tracking information for all the included packages. This process is known as “batch scanning.”

by Thryft Ship

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