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June 2026

Sales Assistant  ·  Support
What Happens After Your Drop Ends

When your Sales Assistant drop ends: checkout links go out, orders are created (grouped per buyer), statuses move to Paid then Shipped, and unpaid winners go Expired. The full post-drop walkthrough.

by Thryft Ship

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Shipping and USPS  ·  Support
Package Returned? How to Resend It

A returned package can’t be fixed by editing the old label — USPS labels can’t be changed once created. Correct the address, buy a new label, and resend.

by Thryft Ship

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Accepting Payments  ·  Support
When You Get Paid: Payouts & Instant Payouts

Your first Thryft Ship payout takes about 7–14 days; after that payouts are automatic. Need it now? Instant payouts arrive in ~30 minutes for 1.75% (min $0.50, max $9,999).

by Thryft Ship

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Accepting Payments  ·  Support
How to Refund a Customer

Send a customer their money back in a couple of clicks. Open Payments and click their payment (or get there from the order receipt), then click Begin refund.

by Thryft Ship

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Sales Assistant  ·  Support
How to Create a Manual Sale

Need to sell at a custom price or check a buyer out fast? Here’s how to create a manual sale in the Thryft Ship Sales Assistant.

by Thryft Ship

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Sales Assistant  ·  Support
How to Mark an Item as Sold

Sold an item outside the Sales Assistant? Here’s how to mark it as sold in Thryft Ship so your drop and your books stay accurate.

by Thryft Ship

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Sales Assistant  ·  Support
An Item Failed to Post (Media Error) — What Do I Do?

If an item fails to post on the Thryft Ship Sales Assistant due to an Instagram media error, retry posting after the drop finishes, or post it yourself and Link Post it back so comments and checkout work.

by Thryft Ship

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Sales Assistant  ·  Support
What to Do If the Price Doesn’t Match Your Caption

If the Thryft Ship price does not match your caption: fix the price in Inventory, mark the correct bids accepted in the comment view, and edit the caption on Instagram if needed.

by Thryft Ship

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Sales Assistant  ·  Support
Can Thryft Ship Support Soft Closes?

Can Thryft Ship do soft closes? Not really, and we don\u2019t recommend it. If you do, mark soft-close items Expired right after closing your drop, then handle each one manually.

by Thryft Ship

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Order Creation  ·  Support
Your Orders Page Explained

Your Thryft Ship Current Orders page is split into Pending (owed or open-bag orders, waiting on the customer) and Ready (paid, regular, or closed-bag orders, ready to ship).

by Thryft Ship

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