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Accepting Payments  ·  Support
A Customer Still Owes You After You Shipped? How to Collect

Bought a label but the customer still owes you? Check your other payment apps first (Venmo, PayPal); if they still owe, create a new order for the amount owed and have them pay that.

by Thryft Ship

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billing  ·  Support
How Instant Bank Transfer Works (and Why It’s Secure)

Instant bank transfer sets up in about 30 seconds at checkout. It’s powered by Stripe with bank-grade encryption, and Thryft Ship never sees your bank login.

by Thryft Ship

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billing  ·  Support
Why Is Instant Bank Transfer Fee-Free?

Paying by card carries a processing fee; instant bank transfer skips the card networks, so it’s completely free. Here’s why — with no catch.

by Thryft Ship

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Sales Assistant  ·  Support
What Happens After Your Drop Ends

When your Sales Assistant drop ends: checkout links go out, orders are created (grouped per buyer), statuses move to Paid then Shipped, and unpaid winners go Expired. The full post-drop walkthrough.

by Thryft Ship

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Shipping and USPS  ·  Support
Package Returned? How to Resend It

A returned package can’t be fixed by editing the old label — USPS labels can’t be changed once created. Correct the address, buy a new label, and resend.

by Thryft Ship

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Accepting Payments  ·  Support
When You Get Paid: Payouts & Instant Payouts

Your first Thryft Ship payout takes about 7–14 days; after that payouts are automatic. Need it now? Instant payouts arrive in ~30 minutes for 1.75% (min $0.50, max $9,999).

by Thryft Ship

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Accepting Payments  ·  Support
How to Refund a Customer

Send a customer their money back in a couple of clicks. Open Payments and click their payment (or get there from the order receipt), then click Begin refund.

by Thryft Ship

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Sales Assistant  ·  Support
How to Create a Manual Sale

Need to sell at a custom price or check a buyer out fast? Here’s how to create a manual sale in the Thryft Ship Sales Assistant.

by Thryft Ship

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Sales Assistant  ·  Support
How to Mark an Item as Sold

Sold an item outside the Sales Assistant? Here’s how to mark it as sold in Thryft Ship so your drop and your books stay accurate.

by Thryft Ship

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Sales Assistant  ·  Support
An Item Failed to Post (Media Error) — What Do I Do?

If an item fails to post on the Thryft Ship Sales Assistant due to an Instagram media error, retry posting after the drop finishes, or post it yourself and Link Post it back so comments and checkout work.

by Thryft Ship

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