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Sales Assistant  ·  Support
Can Thryft Ship Support Soft Closes?

Can Thryft Ship do soft closes? Not really, and we don\u2019t recommend it. If you do, mark soft-close items Expired right after closing your drop, then handle each one manually.

by Thryft Ship

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Order Creation  ·  Support
Your Orders Page Explained

Your Thryft Ship Current Orders page is split into Pending (owed or open-bag orders, waiting on the customer) and Ready (paid, regular, or closed-bag orders, ready to ship).

by Thryft Ship

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Sales Assistant  ·  Support
What If One Item Should Be Open Bidding but the Rest Have Buy It Now?

Bidding and Buy It Now are drop-level on Thryft Ship. To keep one item open bidding among Buy It Now items, use a separate drop or set a very high Buy It Now price and note it in the caption.

by Thryft Ship

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Sales Assistant  ·  Support
The Sales Assistant: Complete Overview

A complete overview of the Thryft Ship Sales Assistant: setup, creating a drop, how comments and checkout work, managing orders, and links to every guide.

by Thryft Ship

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Sales Assistant  ·  Support
Sort Your Photos Before a Drop

Get your photos drop-ready: keep each item together in shooting order, use JPEG/PNG (not HEIC), and crop and rotate before uploading — Thryft Ship can’t crop or rotate photos after they’re uploaded.

by Thryft Ship

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Sales Assistant  ·  Support
How to End a Drop (and What “Paused” Means)

How to end a Thryft Ship drop: it ends automatically when the auction time runs out, or use End Drop Early. Plus what the Paused status means.

by Thryft Ship

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Sales Assistant  ·  Support
Comment Didn’t Get Picked Up? How to Manually Mark a Bid

If a comment did not register as a bid on Thryft Ship, open the item, use View All Comments, and mark the bid accepted to record it manually.

by Thryft Ship

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Sales Assistant  ·  Support
What to Do If a Message Didn’t Send to a Customer

If a Thryft Ship checkout message did not send, mark the item expired and Resend Checkout, wait for it to expire and resend, or sell to someone else.

by Thryft Ship

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Sales Assistant  ·  Support
When a Winner Doesn’t Pay (Expired Items)

An item shows an “Expired” status when the winner didn’t check out before your payment deadline. Here’s what Expired means and how to resend the link, offer the next bidder, or sell it to someone else.

by Thryft Ship

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Sales Assistant  ·  Support
What If a Customer Buys It Now and Also Has Bids?

If a Thryft Ship customer hits Buy It Now and also has open bids, use Delayed BIN or a checkout-message note so they get one combined checkout.

by Thryft Ship

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